Frequently Asked Questions
Everything you need to know about your journey to smooth, salon-quality skin.
How often should I use my Ulike handset?
For optimal results, we recommend using the device three times per week during the first month. Once you achieve your desired results, you can transition to maintenance sessions once every two weeks or once a month as needed.
Is the IPL treatment painful?
Unlike traditional waxing or older laser technologies, Ulike features patented Sapphire Ice-Cooling technology that cools the skin to 50°F during treatment, making the process virtually painless and safe for sensitive areas.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 90-day money-back guarantee. If you are not satisfied with your results after consistent use, you can contact our support team to initiate a return and receive a full refund.
Can I use the device on all skin tones and hair colors?
IPL technology is most effective on light to medium skin tones with dark hair. It is not recommended for very dark skin tones or light blonde, red, or grey hair due to the way the light targets melanin.
Does the device come with a warranty?
Yes, every Ulike device includes a comprehensive 2-year manufacturer warranty that covers any functional defects or hardware issues starting from the date of purchase.